Practice Policies
Clear policies on privacy, authorization, fees, scheduling, and communication.
Your personal and health information is used only to provide the services you request. We do not sell, rent, or share your information for marketing purposes.
We share information with providers, insurers, facilities, or attorneys only with your written authorization. Records are stored securely and access is limited to what's needed to serve you.
Our business email operates under a HIPAA Business Associate Agreement, and the secure client portal on this website is available for sending medical records and health information. Please do not include medical details in the website contact or referral forms. Use the secure portal or our business email instead.
This website is designed so that no protected health information is collected through it. The contact and referral forms are for general inquiries only. Please do not include medical records, diagnoses, or insurance ID numbers.
This website does not use advertising pixels, third-party tracking tools, or analytics that collect personal or health information.
Once we begin working together, medical records, bills, and signed documents are exchanged only through our secure, encrypted client portal, provided by Carepatron under a signed Business Associate Agreement (BAA). Online scheduling and payments are also handled through this portal. Standard email and text messages are not used to send medical records.
We handle protected health information in accordance with HIPAA standards and the Texas Medical Records Privacy Act (Texas Health and Safety Code Chapter 181), including required privacy training. If a breach of your information ever occurs, you will be notified as required by law.
Before we contact healthcare providers, insurers, or facilities for you or your loved one, you (or the person with legal authority) will sign the authorization forms those organizations require. You can revoke an authorization in writing at any time.
Our services are non-clinical. We do not provide medical advice, diagnosis, or treatment, and we do not provide legal advice. We work alongside your physicians, care team, and attorney. Decisions about medical care remain with you and your providers.
The initial 30-minute consultation is free. This is a private-pay practice, and services are not billed to health insurance. Every client receives a superbill, an itemized statement you may submit to any payer source for possible reimbursement. Reimbursement depends on the payer and is not guaranteed. Fees are listed on the Fees page, and every engagement begins with a written service agreement outlining scope, fees, and payment terms.
Please provide at least 24 hours' notice if you need to reschedule or cancel an appointment, so that time can be offered to another family.
Office hours are Monday–Friday, 9:00 AM – 4:00 PM, with weekends by appointment. Onsite client visits are available by appointment. We respond to messages within 24 hours.
This is not an emergency service. If you or your loved one is experiencing a medical emergency, call 911 or go to the nearest emergency room.
We prepare every case thoroughly, but decisions on claims, appeals, bills, and placements are made by insurers, providers, and facilities. Specific outcomes cannot be guaranteed.
Last updated November 2026. Questions about these policies? Contact us.
