Frequently asked questions.

Families, individuals, and attorneys. Most often we help adult children and spouses who are managing care for a loved one, and attorneys whose clients need healthcare, billing, or claims support.

Our services are non-clinical. We don't diagnose, treat, or give medical advice. We work alongside your doctors and care team to coordinate care, explain what's happening, and make sure nothing falls through the cracks. We also advise you of your choices and their costs, and offer care navigation recommendations grounded in Tamara's healthcare executive experience, so you can make informed financial and medical decisions with your care team.

No. We are not attorneys and don't provide legal advice. We work alongside attorneys, handling the healthcare management, claims, and financial side so they can focus on the legal work.

No. Our practice is private pay, and services are not billed to health insurance. This keeps us independent and fully on your side. Every client receives a superbill, an itemized statement you may submit to any payer source for possible reimbursement. Reimbursement depends on your plan and is not guaranteed. You'll always receive a written agreement outlining fees before paid work begins.

It's a 30-minute conversation to understand your situation, answer your questions, and recommend the right retainer for your needs. There's no obligation. See what to have ready.

Retainers give you a set number of hours of ongoing support each month. In addition to these core services, retainer clients receive priority response for urgent matters, such as an unexpected hospital admission or discharge. Retainers are especially helpful for patients managing complex care, busy attorneys who need a reliable point of contact for their clients, families coordinating care from out of town, and spouses balancing a loved one's care with everyday responsibilities. Additional hours beyond the retainer are billed at $175/hr. View fees.

No one can ethically guarantee an appeal outcome. What we can promise is a thorough, well-documented case led by Tamara Riddle, who served as an executive appeals reviewer on the insurance side and led the teams that decide appeals. We know the clinical, regulatory, and documentation requirements insurers apply, experience reflected in Tamara's 92% historical appeal success rate. Past results do not guarantee the outcome of any individual case.

Your information is used only to provide your services and is shared only with your written authorization. Before we contact providers or insurers on your behalf, you'll sign authorization forms. Read our privacy practices.

We serve Boerne, Fair Oaks Ranch, Leon Springs, Kendall County, Northwest San Antonio, the Hill Country, and surrounding areas. Billing reviews and appeals can be handled for clients outside the area, and we also accept cases nationwide after a consultation and mutual agreement on scope and terms.

Yes. Many of our clients are adult children and family members who live too far away to be there when a loved one needs help. We become your local point of contact, coordinating with doctors, hospitals, and facilities, attending key care meetings, and keeping you updated by phone, text, or email, with a written summary after each important conversation.

With your loved one’s signed authorization, we can speak with providers and insurers on their behalf, so you always know what’s happening and what comes next, wherever you live.

We respond within 24 hours. If a discharge is happening in the next day or two, call or text us directly at (210) 201-3253. Early contact with the hospital and care team before discharge is essential. It preserves your choices for rehab, skilled nursing, home health, and equipment before decisions are made for you. For other urgent needs, please email us first, then send a brief text to let us know an urgent message is waiting. This ensures it receives immediate attention. Kindly omit medical details from text messages.

Submit a referral online or call us directly. We contact your client within 24 hours and keep you informed throughout. For urgent matters, please email us first, then send a brief text to (210) 201-3253 so your request receives immediate attention. Learn about attorney partnerships.