Payer-Side Expertise
Executive leadership with a national health insurance carrier, including service as Vice President of Care Management and Patient Advocacy. We know where claims, denials, and bills typically go wrong and how to resolve them.
For Attorneys
We reduce risk and solve complex, non-legal healthcare logistics for estate planning, elder law, probate, and litigation attorneys.
Healthcare Navigation and Financial Advocacy for Legal Clients
We provide comprehensive, non-clinical healthcare navigation for your clients and their families, managing hospital discharges, care transitions, medical billing review, insurance appeals, and proactive care coordination, while identifying potential cost savings on medical fees and billing. Every engagement is documented in an organized, defensible format suitable for your case file.
You focus on the legal work; we mitigate risk and handle the healthcare management, claims, and financial side.
Response within 24 hours · Written findings for your case file
Signature Service
When your clients are navigating a medical crisis, the last thing they need is to manage it alone. We coordinate care across providers, facilities, and family members, working proactively to prevent hospital admissions and reduce emergency room visits through ongoing care management with providers, guided by cost-of-care containment practices.
Our Commitment to Your Clients
Every recommendation we make is guided by one standard: what is best for your client. We work independently, with no ties to insurers, hospitals, or facilities, so our focus stays on protecting their finances, reducing unnecessary costs, saving time with care coordination and a clear understanding of billing, keeping you, your client, and their family updated along the way, and guiding them to the right care at every step.
Why Work with Us
Many independent patient advocates come from bedside nursing. Our founder, Tamara Riddle, is a former healthcare executive in medical management and compliance for patient care and claims. She brings more than 30 years in healthcare, including 22 years on the payer and healthcare operations side, along with work as a compliance and risk consultant and healthcare policy analyst. We know how insurance companies think, how denials happen, and what a strong appeal needs. Your clients get expertise few local advocates can offer.
Executive leadership with a national health insurance carrier, including service as Vice President of Care Management and Patient Advocacy. We know where claims, denials, and bills typically go wrong and how to resolve them.
Medical records summary, bill audits, and insurance status reviews delivered in clean, attorney-ready formats. No digging through disorganized files. Everything you need for your case, organized and explained.
Proven audit readiness across TDI, DOI, CMS, NCQA, HIPAA, and URAC. Contributor to the Complete Healthcare Compliance Manual (HCCA). Every engagement is documented and defensible.
Acute care episodes don't wait. We handle ER admissions, inpatient updates, and complex discharges with urgency. Regular updates keep you and your clients informed at every step.
Practice Areas We Serve
Each practice area has different healthcare navigation needs. Here's how we support each one.
How we help
How we help
How we help
How we help
How we help
Executive payer-side leadership, compliance expertise, and advanced education.
See full background ↓What Makes Us Different
Executive Leadership
Claims, Appeals, and Compliance
Education and Certification
Independent and non-clinical, with no conflict with your client's medical providers.
The Referral Process
A clear, personal process, from your referral to a written summary for your case file.
Step 01 · Referral and Consultation
Submit the referral form below or call us directly. We contact your client within 24 hours for a free 30-minute consultation to understand the situation and determine the right services.
Step 02 · Engagement
Your client receives a written service agreement outlining scope and fees, along with the authorization forms that allow us to communicate with providers, insurers, and, with your consent, your office.
Step 03 · Assessment
We review the client's situation, coverage, bills, and records, then deliver a written plan with clear priorities, deadlines, and next steps.
Step 04 · Advocacy
We manage the calls, coordination, bill reviews, and appeals, and provide regular status updates to your client, their family, and your office when authorized.
Step 05 · Resolution
Every engagement closes with a written summary of work completed, findings, and outcomes, organized and ready for your case file. Your client also receives a superbill (itemized statement) for filing any eligible reimbursement of services.
Submit a Referral
We'll handle the rest. Fill out the form and we'll contact your client within 24 hours for a free consultation.